Technical staff in a planning and product development role who align support systems with a product and technology strategy apply the skills and knowledge in this unit.

They may make use of third party software test routines and testing hardware to measure network performance according to manufacturer's and design specifications.

ELEMENT

PERFORMANCE CRITERIA

1. Develop technology roadmap

1.1. Analyse market research information and determine customer needs within the product and technology strategy from a technology roadmap

1.2. Evaluate enterprise and technology issues which will affect the design of the system and translate them into system requirements

1.3. Evaluate the programme, product and technology needs that affect the definition of the system lifecycle

1.4. Develop systems integration, verification and validation plans from the design requirements

1.5. Develop and communicate key aspects on the implementation of the technology roadmap to stakeholders and customers

2. Develop interface management of system elements

2.1. Determine system element interfaces and the sources of complexity for the interface management of the system

2.2. Develop a process and appropriate techniques to be adopted for the interface management of system elements

2.3. Produce a control process of the system element interfaces of the management system

2.4. Liaise and arbitrate where there are conflicts in the definition of interfaces

3. Implement systems integration

3.1. Evaluate suitability of system integration, verification and validation plans for the product and technology strategy of the technology road map for a consumer product

3.2. Develop systems integration, verification and validation plans for complex systems, including the method and timing for each activity

3.3. Manage system integration plan and diagnose complex faults

3.4. Document fault conditions, report to appropriate person and follow up corrective actions

3.5. Prepare evidence for customer acceptance and certification of the system integration management plan for the consumer product

3.6. Plan and manage a transition to operational activity of the product

Required skills

analytical skills to evaluate product and technology needs

communication skills to:

interact with enterprise personnel, customers and other contractors, while maintaining a customer focus and consideration of customer needs

liaise with internal and external personnel on technical and operational matters

literacy skills to:

prepare reports given a specific format

read and interpret technical documentation, software and hardware manuals, specifications and relevant enterprise policy

numeracy skills to take and analyse measurements

PC skills to use a word processor to translate enterprise and technology issues into system requirements

planning and organisational skills to:

break large projects into a series of small projects

manage and prioritise own work

organise testing

problem solving skills to resolve software, hardware and logistics problems

safety awareness skills to follow all related occupational health and safety (OHS) requirements and work practices

task management skills to work systematically with required attention to detail and adherence to project requirements

technical skills to:

develop systems integration, verification and validation plans for complex systems

document fault conditions

manage systems integration

Required knowledge

enterprise and technology issues

integration, verification and validation plans

interface management systems

legislation, codes of practice and other formal agreements that directly impact on system integration

specific OHS requirements that impact on activity in terms of safety of self and public safety

system element interfaces

system integration solutions techniques

system life cycles

technology roadmaps

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

plan the implementation and testing of new system requirements, including system functionality and performance under load conditions

manage the interface elements of a new system

implement systems integration

recognise potential causes of problems and impact on service levels

analyse impact of integration of system changes on the network

prepare evidence for customer acceptance and certification of the system integration.

Context of and specific resources for assessment

Assessment must ensure:

site where the alignment of computer support systems with a product and technology strategy may be conducted

software tools currently used in industry

vendor products, specifications, equipment and enterprise policy required for the activity.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate implementing system integration

direct observation of the candidate performing a systematic approach to test and analysis of problems arising

review of test regime, test results with interpretation and improvement recommendations prepared by the candidate

oral or written questioning of the candidate to assess required knowledge.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTTEN7220A Translate domain and solution architectures into platform requirements and designs.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Technology roadmap refers to a plan that:

applies to a new product or process, or an emerging technology

matches short term and long term goals with specific technology solutions to help meet those goals

provides a framework to help plan and coordinate technology developments

provides a mechanism to help forecast technology developments.

Enterprise and technology issues may include:

communication and interoperability issues

distributed enterprise applications

technologies deployed

vendors selected as partners.

Integration, verification and validation plans may relate to:

acceptance testing

specific testing methods

specific test schedules

taking multiple integrated systems that have passed system testing as input and tests their required interactions

testing process that exercises a software system's coexistence with others.

System element may include:

contractual relationship

customer relationship

development relationship

hierarchical relationship.

Sources of complexity may include:

different domains

multinational programmes

multiple suppliers

novel technology.

System element interfaces may include:

requirements posed on the system element

services to be provided by the system element

specified connected devices/interfaces

system elements that can support several interfaces.

Systems integration may include:

combining component subsystems into one system and ensuring that the subsystems function together as a system

process of linking together different computing systems and software applications physically or functionally.

Unit sector

Telecommunications

Telecommunications networks engineering

This unit contains employability skills.